[ Seeing and hearing that— it makes Genji's chest ache, so much so that it's impressive his systems don't light up with some kind of alert. There had been an intentional attempt on his part to not humanize Reaper, to not associate him with Reyes but... now he can see it better. See that this is his former Commander who is indeed suffering and so very angry.

He can understand that, he supposes. When you work so hard to do good and have it all literally blow up in your face. Genji opens and closes his fists with a faint mechanical sound. ] How did this happen to you, then? Who— What did it to you?

[ He frowns though. He may understand, but he doesn't necessarily agree. ] Things change. It would never be the Overwatch of old, because that is long dead.

[ He understands better than most that things, and people, can change for the better after being at their worst. It's why he's finding that ember of hope in his chest for his Commander is brighter than he thought. ]